Shipping, Returns & Sizing
We want you to love your Pride of Jenni merchandise. Below you’ll find everything you need to know about shipping, sizing, returns and exchanges.
Shipping
All orders are carefully packed and dispatched as quickly as possible. Once your order has been sent, you’ll receive tracking information by email.
Delivery times may vary depending on your location and busy periods. Please double-check your delivery address before completing your order.
Returns and Exchanges
We understand that sometimes an item may not be quite right.
You may request a return or exchange within 14 days of receiving your order, provided the item is unworn, unused and returned in its original condition with any tags or packaging attached.
Customers are responsible for return postage unless the item is faulty, damaged or incorrect.
To arrange a return or exchange, please contact:
support@prideofjenni.comPlease include your name, order number and a brief explanation of how we can help.
Faulty or Incorrect Items
Every order is checked before being sent. However, if your item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and a photo of the item.
We’ll work with you to make it right.
Sizing
Sizing information is included on each relevant product page. We recommend checking the size guide before ordering, particularly when choosing clothing.
Where stated, products are designed to fit true to standard Australian sizing.
Change of Mind
Change-of-mind returns may be accepted when the item meets the return conditions above. Original shipping charges are generally non-refundable.
Personalised, limited-edition or final-sale products may not be eligible for a return unless they are faulty.